Paducah hospital named one of America's Best Hospitals for Patient Experience | Community Spirit

PADUCAH, KY (KFVS) - Western Baptist Hospital announced that for the second year they have been named one of America's Best Hospitals for Patient Experience and winner of the Women's Choice Award by WomenCertified.

The survey process is based on significant research of customer satisfaction among women. Recipients do not apply for the award; they are selected based on a rigorous scoring process.

“We are honored that women recognize the efforts of our staff to create a healing environment, so patients and their loved ones experience true compassion and quality care,” said Western Baptist president and CEO Larry Barton. “Staying focused on the needs of our patients is good medicine, and patient satisfaction is one of the reasons our hospital continues to be preferred 2 to 1 in our region.”

WomenCertified honored Western Baptist with the Women’s Choice Award because of its high consumer satisfaction scores, coming from patients such as Landers.

“Right now, the national conversation about health care is focused on politics, insurance companies, and ‘the bottom line,’ which ignores what matters most to the patient – their experience with health care providers,” says Delia Passi, CEO and founder of WomenCertified®.

“We’re putting the power of choice in the woman’s hands,” she said. “Women have many choices when it comes to health care, and they set the standard for customer service. Women’s Choice Award recipients have demonstrated extraordinary service in meeting the needs of women and their families, and represent the smart choice for women.”

WomenCertified is an organization committed to helping women identify businesses that value the customer experience and appreciate female consumer needs.

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